Cancellations, Refunds and Returns

Refunds and Returns

When completing your check out process and order placement, please carefully review the product(s) in your cart including the type, quantity and price as your order cannot be cancelled once your order is accepted.

For orders other than Gift Cards, you have 72 hours after placing an order to advise Lifestyle Solutions by WorldMark if your order is incorrect. After this time, Lifestyle Solutions by WorldMark formally accepts your order and does not offer a refund, credit note or replacement if you change your mind about a purchase or make an incorrect choice.

For Gift Card orders, Lifestyle Solutions by WorldMark formally accepts your offer as soon as your order is placed, and does not offer a refund, credit note or replacement if you change your mind about a purchase or make an incorrect choice.

Faulty, Damaged or Defective Products

If you find that your product is faulty, please contact the Lifestyle Solutions by WorldMark Team as soon as possible to notify us. A faulty product is considered one that is damaged or does not work on arrival, or fails to work soon after arrival (no later than 14 days after arrival).

Please note that it is your responsibility to ensure that all instructions, advice or warnings as may be given by the manufacturer or supplier are followed at all times. Problems in the product caused due to misuse and abuse of the product will not be considered as 'faulty and defective'. If you notify us that you have received a faulty product we will contact the supplier/manufacturer on your behalf to notify them. The supplier/manufacturer will then contact you within a reasonable time frame.

Please note that refund for faulty products is at the discretion of the supplier/manufacturer. If your product is damaged on arrival you must notify us within 24 hours of delivery.

We will contact the supplier/manufacturer on your behalf to notify them. The supplier/manufacturer will then contact you. The supplier/manufacturer reserves the right to test any product returned as faulty and where it is found that the condition of the product was misrepresented by you, the product will be sent back to you at your expense and an administration and handling fee may apply. Where the supplier/manufacturer makes arrangements with you to replace the product, the faulty product must be returned to the supplier/manufacturer and becomes their property. Please ensure that all faulty products returned to the supplier/manufacturer include all original items and packaging and ensure that all relevant parts of the product are adequately packaged to ensure they are not damaged in transit.

Links to External Websites

The Lifestyle Solutions by WorldMark website may contain links to external websites for your convenience. Wyndham Vacation Resorts Asia Pacific Pty Ltd trading as Lifestyle Solutions by WorldMark assumes no liability for the contents, terms and conditions or Cancellations, Refunds & Returns guidelines & regulations set forth by the third party retail supplier you may access when redirected from the Lifestyle Solutions by WorldMark website.

Lifestyle Solutions by WorldMark does not have control over external websites and cannot be responsible for the content or accuracy of information contained on these websites. Unless expressly stated, the provision of a link to an external website should not be construed as an endorsement, recommendation, preference or approval of that website or any products or services on that website. Lifestyle Solutions by WorldMark will not accept any liability for your access, use or reliance of those websites.